ZOSOP Support Center
We are here to help users, merchants, and partners with account access, gift cards, rewards, vouchers, appointments, wallet features, merchant tools, and technical issues.
Official ZOSOP Support
9:00 AM – 6:00 PM United States Mountain Time
For urgent account security, login, payment, or merchant access issues, contact support immediately by email. Include your account email, merchant name (if applicable), screenshots, and a short description of the issue.
1. Account & Login Help
- Create an account: open the ZOSOP app, tap Sign Up, enter your email and a password, then verify your email.
- Log in: open the app, tap Login, and enter the email and password tied to your account.
- Login fails: confirm the email is correct, that your email is verified, and that you have an active internet connection. Use Forgot Password to reset if needed.
- Verification email did not arrive: check your spam or junk folder, wait a couple of minutes, then tap Resend. Make sure the email address you entered is exact.
- Update profile information: open Profile from the bottom navigation. You can update name, photo, language, and contact preferences.
- Delete your account: open Profile → Delete Account inside the app, or use the public Account Deletion page linked below.
2. Gift Cards & SYLO Gift Help
- SYLO Gift Cards are digital gift values you can send and receive inside the ZOSOP app.
- Receiving gift value: gift value is added to your ZOSOP account when the sender confirms the gift transaction.
- Redeeming gift value: present the gift to a participating ZOSOP merchant. The merchant scans the QR or confirms redemption from their dashboard.
- Gift value cannot be cashed out — there is no withdrawal or transfer to bank accounts.
- Gift value is for eligible ZOSOP merchant purchases only.
3. Rewards & Punch Points
- Rewards are issued by participating merchants to thank you for visits or purchases.
- Punch points accumulate over time. Reach a merchant's punch goal to earn a reward at that merchant.
- Scan merchant QR codes from the Scan tab or the merchant's in-store QR display.
- Merchants issue points from their dashboard after confirming your visit or purchase.
- Points missing? Confirm the merchant scanned your QR. If it's still missing, contact support with the merchant name, date, and a screenshot.
4. Vouchers
- Vouchers are discount or offer credits you can use at participating merchants.
- View your vouchers under the Voucher tab inside the app.
- Redeem a voucher at checkout by showing the voucher QR or selecting it in the merchant's flow.
- Voucher terms (expiry, eligible items, single-use vs reusable) depend on the issuing merchant's rules.
5. Appointment Booking
- Book an appointment: open a merchant's profile and select an available time slot.
- Merchants manage their schedule from the merchant dashboard and can confirm or decline bookings.
- Cancel or reschedule: open your booking in the app and use the Cancel or Reschedule action.
- Preferred time unavailable? Try another time slot or contact the merchant directly.
6. Merchant Support
- Merchant registration: tap Become a Merchant in the app, or visit the Merchant Register page.
- Merchant dashboard: track customers, vouchers, points, payments, and bookings in one place.
- QR code setup: generate and print your store QR from the merchant dashboard.
- Staff management: add staff accounts and set their permissions from the dashboard.
- Restaurant dashboard: manage tables, menu, and orders for restaurant-type merchants.
- Payment / settings support: contact us if you need help with payouts or merchant configuration.
- Business license / verification documents: upload required documents during onboarding. Contact support if a document is rejected so we can re-review.
- Onboarding contact: email support@zosop.app or call +1 (478) 888-7777 for merchant onboarding help.
7. Wallet & Digital Features
- ZOSOP may include digital wallet features inside the app.
- Protect your login and wallet access. Never share your password or verification codes with anyone.
- ZOSOP will never ask for your private keys, seed phrase, or password by email or phone.
- If you see suspicious activity, contact support immediately and change your password.
- ZOSOP is not a bank, investment platform, or licensed exchange. Wallet features do not represent a financial product or guaranteed value.
8. Privacy, Safety & Data
- Review the ZOSOP Privacy Policy to understand what we collect, why, and how long we keep it.
- Request account deletion from inside the app (Profile → Delete Account) or via the public Account Deletion page.
- Email support@zosop.app with any data questions.
- ZOSOP protects account and merchant information using industry-standard practices.
9. Troubleshooting
If something isn't working, try the quick steps below first. If the issue continues, email support@zosop.app with a short description, your device type, and a screenshot.
- Refresh the app.
- Check your internet connection.
- Log out and log back in.
- Update the app to the latest version.
- Send a screenshot to support@zosop.app if the issue continues.
10. Frequently Asked Questions
How do I contact ZOSOP support?
Email support@zosop.app, call +1 (478) 888-7777 during support hours, or use the contact section at the top of this page.
How do I create an account?
Open the ZOSOP app, tap Sign Up, enter your email and a password, then verify your email by clicking the link we send you.
How do I delete my account?
From inside the app, go to Profile → Delete Account. If you cannot access the app, visit the public Account Deletion page or email support@zosop.app.
How do I redeem a gift card?
Show the gift in-app to a participating ZOSOP merchant. The merchant scans the QR or confirms the redemption from their dashboard.
Can I cash out gift card value?
No. Gift value cannot be withdrawn or transferred to a bank account. It can only be used for eligible ZOSOP merchant purchases.
How do I scan a merchant QR code?
Open the Scan tab and point your camera at the merchant's QR code. Allow camera permission when prompted.
How do rewards and punch points work?
Participating merchants issue points on visits or purchases. Reach a merchant's punch goal to earn a reward at that merchant.
How do I book an appointment?
Open a merchant's profile, select an available time slot, and confirm the booking. The merchant can approve, reschedule, or decline.
How do merchants register?
Tap Become a Merchant in the app, fill out the registration form, and upload your business license. Our team will follow up by email.
What should I do if my balance looks wrong?
Force-close and reopen the app. If the balance is still wrong, email support with your account email, the merchant name, and a screenshot.
What should I do if I cannot log in?
Confirm your email is verified, reset your password if needed, and check your internet. Contact support if the problem continues.
How do I report a bug?
Email support@zosop.app with your device type, app version, a short description of the issue, and a screenshot if possible.
11. Contact Support
Please email support@zosop.app and include:
- Full name
- Account email
- Merchant name (if applicable)
- Device type (iPhone / Android / model)
- Screenshot of the issue
- Short description of what happened